Cvs customers reddit. Customer Surveys? Ok.

Cvs customers reddit. comments sorted by Best Top New Controversial Q&A Add a Comment 11 votes, 67 comments. ", and I told her she had to leave. Is there a shortcut that will just get me to the hold music in line to speak to a pharmacist? I call multiple CVS pharmacies every day and it doesn't take long to get through the automated system. I’m sorry with what you dealt with at cvs. We had a few that would use multiple EC card accounts and tons of manufacturer coupons to completely buy out certain sale items that gave Extrabucks back. Apparently one customer 3 days ago · CVS was my go to drug dealer for my time on opiates and benzos. I usually expedite, tell production to expect a waiter, and tell the customer, to hang out, it will We would like to show you a description here but the site won’t allow us. General, I tell customer we just received this prescription, and can have it ready for pickup in 20 minutes. My background has little experience in a call center and I still got hired. I was a store manager. A few years back there was a heavy push to greet customers and ask if they need help finding anything. Depends on circumstances, but I. Because the printer printed information on the back of the check, the customer claimed I ruined the check. Un Official Subreddit for CVS Health Just got hired for CVS/Aetna as a customer service rep work from home. Can I see my feedback from customers? : r/CVS r/CVS Current search is within r/CVS Remove r/CVS filter and expand search to all of Reddit We would like to show you a description here but the site won’t allow us. Also we are the ones supposed to ask the customers if they need help with anything. All of my coworkers are amazing people who work hard to do things the right way and get these customers their meds. But I don't tolerate that shit, I'm quite polite and well spoken, I abhor conflict, but you will not disrespect me. Long slow moving line at Pharmacy. CVS is a steaming diarrhea turd. Just got hired for WFH Customer Service. Well true customer service is to take it to the register and ring her up. If you call the pharmacy, they don’t answer the telephone. The simplest answer is, CVS has bred the worst customer over the past 25 years, by giving in to EVERYTHING, now the expectation is we are all doormats. there are just those that are into surveys and those that aren't. Nobody deserves to be treated like We would like to show you a description here but the site won’t allow us. You also come across good experiences with customers. Is there a number I can call to get a copy emailed to me and if so, what info would they need? Much appreciation in advance Do you guys have any stories of customers accidentally getting Locked in the store at night? : r/CVS r/CVS Current search is within r/CVS Remove r/CVS filter and expand search to all of Reddit Customer phone shortcut to speak with pharmacist? I'm a customer who has to frequently talk with the pharmacists due to screwy medication setup. When I stepped up to the counter I expected the technician to be in tears because of how intense it was, but to my disbelief she seemed completely un-phased and just acted like nothing happened and asked for my date of birth. CVS has the worst customers that I've ever had in my entire (sad to say) lifetime career in retail. CVS is a terrible environment. Took me 50 minutes from start to finish to apply to this place. You throw your money at me, I throw it back. does anybody have any experience working in this position? How was the training? I’m super nervous about everything and hope hearing other people’s experiences might help. Will the CVS PICs talk behind my back if they do not like me when I apply at other chains or hospitals. From a customer's perspective, what am I supposed to do? My local CVS has been so understaffed that they completely stopped… We would like to show you a description here but the site won’t allow us. Any stores that have this alternative? 3 days ago · CVS was my go to drug dealer for my time on opiates and benzos. A subreddit for pharmacists, pharmacy students, techs, and anyone else in the pharmaceutical industry. 59K subscribers in the CVS community. They send all the equipment. Reply reply Sassyprincess72 • I decided to check the cvs jobs website just now because I remember getting an email saying that I can check the status of my application. Worked at two stores. My problem is that I was a tech for long time, and worked at horrible CVS with horrible people, now I am in pharmacy school, they cannot stand it. We would like to show you a description here but the site won’t allow us. Lack of staff and poorly implemented changes make for unhappy customers. Saw $30+ extracare bucks that I could send to card, logged in few days later and they were all gone. QP = print ready, almost ready for pickup. Share your experience on ComplaintsBoard. We even had training thay CVS has 0 tolerance on harassment, event mentioned by customers, but we can't kick them out, if we do we are reprimanded. A place where they recognize you and talk to you about your life. my prescription isn’t ready yet? It was sent in yesterday - two techs can only get through 40 pages of QP so fast when we have to jump to drive-thru/pick-up every minute and answer phone calls We would like to show you a description here but the site won’t allow us. CVS corporate hides behind our hard work and the relationships we build with customers and patients. If you disrespect me or my crew, you get banned from my store. FWIW at the CVS near my house this same sign is perfectly visible to people (customers) standing at the counter 1 Hey I just need some information. What to expect. What is the company like? The work life balance? The call flow? Culture? Anything to help a call center vet prepare would be appreciated. I do know other who are going to independent pharmacies and are willing to pay the price for better customer service. I know of the provider shortcut, but I obviously don't want to use that (E: TO CLARIFY, I NEVER USE THAT). The next CVS near me actually locked a customer in the building. I don't go to CVS very often, so I don't have a membership. They'll cuss you out over a couple pennies , call good ol 1-800-SHOP-CVS, and get extrabucks for complaining. As a customer support agent in finance, CVS and most other pharmacies have zero understanding of how a customer should be spoken to and how their inquiries need to be answered. Why are CVS customers bathroom snobs? I can't tell you how many times I've gotten comments on the bathroom being filthy and walked in there and it wasn't even dirty. Need total privacy while working. Un Official Subreddit for CVS Health I call the corporate number. She says it again. Started regretting it halfway through. If I hadn't ruined it, he could have gone to another CVS with better customer service, and they would have taken the check bc he had never had a problem before. So for some reason, my store's techs have been refusing sales to customers for small purchases, usually one or two items, and… customer yelled at me Today there was a customer who yelled at me very badly because her prescriptions weren't ready. I’m a former employee but due to fear of financial instability (I am a college student and already work a job in the field I’m going into but long story short, I have transport issues so I thought WFH can fill in the gap/expenses), I am willing to go back “in spirit. I'm excited about this job. We go back and forth 3-4 times as I ask her I got 0 and a Google review bc telecheck declined a customers Similac check. The woman who answers the phone has a slight attitude but hey, I know customer service is hard, I don't give the attitude back. Tip: If your patient's insurance is CVS Caremark, there's a reason why the drug prior authorization is taking forever. But unfortunately you probably can’t do this because your insurance/PBM makes you go to their pharmacy like CVS or mail order, otherwise your drug isn’t covered or your copay will be higher. I’m working next Monday so I guess I’ll find out eventually, but my colleagues are telling me that they’re still getting phone calls. My biggest issue which is why I put in my two weeks recently is their payroll. <21yo shift supervisor> I locked a customer inside for the first time and the customer called the cops from the store phone???… Target customers try to come up all the time to the pharmacy to ring, even try to use cvs coupons on target items at the pharmacy About 50% of the customers I ring up at the pharmacy who put in their phone number instead of scanning the app barcode or physical card have 2 or more linked extracare accounts. I come out and talk to the cashier who is new and explain it was rejected and the customer needs to pay another way. Technically CVS has a 0 tolerance policy on harassment, this includes customers. I say take a picture so you have a reference of how you answered previously so there is no overlap We would like to show you a description here but the site won’t allow us. Why is CVS customer service so bad. As a pharmacy technician this is highly annoying when I think someone is picking up a prescription buh they just wanna be rung out for candy. anyone here work as a Customer service Rep : r/CVS r/CVS Current search is within r/CVS Remove r/CVS filter and expand search to all of Reddit The CVS model of obviously short staffing pharmacies will eventually lead to heavy burn-out of employees and customers alike, until one day, all the incentive driven managers and shareholders see this revolving door stop turning and of course at that point they'll all be pointing fingers at the overworked middle-management and floor associates The customer treat you like crap, upper management has their heads up their butts when it comes to employee relations, and the gaslighting and straight up lies you are told make it a hell on earth scenario. I’m a floater and I haven’t worked since this past Monday and our district went live this past Wednesday with this new phone call thing. Dec 19, 2024 · It seems like customers will use their CVS app to digitally unlock the display, and are responsible for closing and locking the display after they are done. Spend 5 days out of the week getting yelled at by members, micromanaged and training does not prepare adequately, they throw you to the wolves and you just kind of have to figure out what to do often times. : r/CVS r/CVS Current search is within r/CVS Remove r/CVS filter and expand search to all of Reddit Why did they make the CVS app worse? I’m ngl, I know we like to all complain about CVS and also complain about new things, but I’ve legitimately thought for years (before I even started working at CVS) that the CVS app was the superior app over its competitors. Waste of time applying. I've had pharmacists just put them on speaker (at a low volume so customers obviously can't hear them) and mute them and just go about I currently work remotely for CVS, applied for CVS remote customer service. Can’t even count how many times a day people slam their stuff right in front of these signs as i’m STANDING at the other register. ” A subreddit for pharmacists, pharmacy students, techs, and anyone else in the pharmaceutical industry. Can someone help me understand how do the So yesterday we had a customer come in to the store who has written bad checks before. I just got hired in as a work from home pharmacy customer support call center. Even the people working the front store are amazing and super patient. Why does anyone work there then? EDITED TO ADD: I’ve left numerous 5-star Yelp reviews for CVS, left lots of perfect 10 scores on the CVS email surveys, thanked employees on Reddit and in person- yet some of the posts below say, in effect, “you Customer feedback : r/CVS r/CVS Current search is within r/CVS Remove r/CVS filter and expand search to all of Reddit No answers on phone. Customer Surveys? Ok how do these work as far as asking someone to actually take them? Should I say to check their email or use the receipt? What works best? Is there a benefit for someone filling out a survey (coupon, sweepstake)? Tired of seeing the "I couldn't use my coupon" lady or "pharmacy was closed for lunch" guy giving bad surveys. Or you could go to an independent pharmacy and get quicker, better customer service. : r/CVS r/CVS Current search is within r/CVS Remove r/CVS filter and expand search to all of Reddit We would like to show you a description here but the site won’t allow us. That was around five plus years ago. Make sure they trespass that person. It's fucking draining. Your experience can help others make better choices. Putting the receipt/no receipt/email option on the customer side was a mistake CVS implemented a new rule saying employees can no longer ring customers on the front store register and that the customers are NOW required to use Self Checkout only. 3/5. Are you going thru the refill process or just saying "speak with pharmacy" when it asks what you want? Extrabucks help I have a confusion (new to cvs rewards ) purchased items for pickup , some were delivered. CVS has taught us to mirror customers and that's exactly what I do. I was on lunch at the time but there was a lady in the store who had a check written for over 120$. You can't stop bad commentsthat's always going to happen. Because of hippa laws, there cannot be anyone in the room at all. Lol It's not often that I'll hang up on calls, but if someone is cussing me out or is insulting my people unjustifiably, I will warn them once, and if it continues, I'll hang up. How Common are Rude Customers? I've dealt with customers who seem so sweet and kind (in the pharmacy), and they suddenly turn demonic when you tell them they have to wait for 15 minutes lol. I made a work-related purchase back at the beginning of June and the receipt got lost in the chaos of that day. In the case of my pharmacy, most of the things they bitch about aren’t even our fault. Un Official Subreddit for CVS Health You can get a bad metric simply by having ONE customer who wants to be a Karen over anything. What's the job like? Metrics you have to meet? Bonuses? Opportunity for advancement? Time off PTO? Lay it on me. Customers can be shitty but the majority of the time they're just in for business and oftentimes they can be quite interesting or pleasant to deal with. You give me crumbled bills, I roll you're bills into a ball and give it back. Un Official Subreddit for CVS Health I will soon start working for CVS remote position. She (the customer) called my store in hysterics because she didn’t know who to call and we were still open. Patient didn’t want to contact Shipt because apparently it’s our job. This company is a joke. The customer is always right is some bull, idk why customers still think it's a thing, when at one point CVS even said you didn't have to serve customers that make you uncomfortable/are hostile. So sick people in a place where the staff isn’t adequate to help them makes for a horrible work place. The trick is for you to contradict yourself and in that way we test your integrity and honesty, so they’ll ask you the same question four different ways. Yes I've noticed this when doing the virtual job tryout for my friends daughter 4 years ago. If you think your customers are stupid: maybe take a good look around. It's a vicious cycle. I work in an affluent area and probably 90 percent of customers are white, and the rest are mostly asians. 52K subscribers in the CVS community. What kind of weird questions are these? Another one heavily implied that working at CVS means putting work before your own physical and mental health. 39 votes, 141 comments. Please be honest. Dear CVS customers, -Please, stop laying your money on the counter, please put it in our hands thanks. There are people leaving voicemail but they’re still getting calls (not doctor line). One was ready and the other two were in QV1. She had total 3 prescriptions. In fact many in my community are leaving cvs. So, I clicked on the job I applied for and the screen said ”You‘ve already applied to this job” and underneath it said “ If your employment profile corresponds to our requirements, a member of our talent acquisition team will contact you with next Is there a place where I can see the the reviews customers left specifically for me? Or can managers only see that? Share Add a Comment. Come back in 20 to pick up. For once my coworkers and I all collectively agree, customers are getting ruder. She asked why only one is ready and the others are not if this was sent at the same time three hours ago. Customer Service Representative, WFH Hi, guys! Serious question. You meet really good co-workers and managers. When I was front store, I hung up on rude people plenty of times when I was MOD. 61K subscribers in the CVS community. Just keep doing what you're doin. The customer then says she 126 votes, 23 comments. You tell me which you would rather clean up Reply reply Donghoon • As a customer cvs gives more coupons and sales tho Reply reply More replies -Read-it-on-reddit • Continuing the trend of “CVS customers don’t read”. They happened within 3-5 days, the cvs customer support is extremely rude n unhelpful. Honestly you can beg customers until you're blue in the face. I wanted to know what the pay is like? and what is your sechdule? how many hours do you work a week? and how is the insurance like? and how do you go about taking a day off? Anything you don't like about your job? What equipment do they send you? Thank you for all the Something about cvs that drives people crazy, you know how I know? Because same crazy ass people that I dealt with at cvs, I see them shopping at my current job, but they actually act like normal human beings. There are no right answers, just answers that are better than others. I myself as a customer get immediately turned off if you ask me to do a survey and to score us a 10. I’m gonna be completely honest, I hate it. A tip would be to take a picture of each page of answers you submit. From CVS Customer Care representative answering from their CVS Caremark's published number: 833 289 1205 is an unauthorized caller, and to block it. The pay is decent, more than expected. They are hiring like crazy. What I didn't realize then but do now is that CVS's level of customer service is astoundingly lower than drug dealers on the street. CVS wants us to kiss everyone's ass, but I will not put up with anyone treating my employees or me like trash. Don't ever let a customer step on you because once you do, you turn into a doormat. Expedite from register, and alert pharmacist. I was wondering if you anyone knows if I can travel internationally and bring my work computer with me? The customers are so disrespecrful. what the heck is with customers touching me recently. r/CVS Current search is within r/CVS Remove r/CVS filter and expand search to all of Reddit We would like to show you a description here but the site won’t allow us. I have barely spent money with CVS since then. You guys must have to deal with this kind of shit way too often if you're that un-phased by these kinds of customers. However, on that same note, CVS has huge issues. This after weeks of nothing but great customer service. The whole… Qv1 = we have some work to do still. It was more like a conversation, they only asked a few questions, (of course mentioning Care Pass), etc. I (think) I’m fully hired and I’m due to start the 13th for 7 weeks of in office training and then I’ll be able to work from home. Any remote Customer Service workers in the group? I start in February and can really use some insight. Some of these customers are paying the $5 a month on MULTIPLE extracare cards for extracare+ with the $10 reward unknowingly and only ever using one of the cards. 589 votes, 306 comments. It's an old building, it's not going to look pristine. I only enforced coupon restrictions on suspected resellers and people buying large quantities. I then call up the next closest CVS in town this morning, they say they’re packed too. Add on the fact that most people who go to a pharmacy are ill or sick in some way. Because we’re responsible for Shipt and we obviously made the customer put in the wrong address when setting up Shipt. In all my customer service jobs, I’ve never met a more nasty and cruel customer than the pharmacy customer. The way CVS handles its payroll with hours, hiring, and training is terrible. I am so sorry. 74 votes, 55 comments. Pay attention to the questions and answer them with the same answer as asked the first time. then a video interview that was like 30 minutes. If I am a customer and I call CVS, what extension do I have to dial to bypass the phone operator and reach the pharmacist? The customer did the usual "but she. I often get customers that ask for help. 139 votes, 94 comments. When I tell her I can not get anyone to answer the phone for 4 DAYS, she tells me, literally, " There is no guarantee anyone will answer the phones. As a CVS customer who likes CVS, on this forum, I see basically only descriptions of how uniquely awful and unbearable CVS and its customers are. I was We would like to show you a description here but the site won’t allow us. No one: CVS Customers: Finds the busiest person they spot in the pharmacy “Hey do you know where the birthday cards are” walks past 5 front store… May 14, 2024 · Read 32 real reviews and 3344 complaints about CVS — rating 1. . They all have 2/5 star reviews on Google for service issues, lack of staff, etc. Working as a CNA in hospitals was not nearly as mentally draining We would like to show you a description here but the site won’t allow us. Does anyone know if there's anyway to look at a different store's comments that customers leave? I’m rude back to rude customers so they hopefully think twice about how they approach a retail employee (who’s clearly busy) in any capacity. And today ranks in the top 5. Seriously, every other customer has some big issue with something, or wants to rant about politics with every little motion that's made to ring them up, or wants to make me personally uncomfortable, or is just trying to waste my time so they can steal something. I'm thinking about applying to CVS Customer Service Representative, and it's fully remote. It’s looking for consistency in answers to demonstrate truthfulness and a focus towards the customer service and ethics end of the spectrum of any question asked. reddit CVS Caremark rep pretty much told me I’m stuck with cvs for insurance purposes. Manufacturer coupons have a limit because they are trying to reach new customers to try their product, not give one If they persist, tell them to leave, if they refuse and you have to call the police. We do not have to put up with abusive people because we work there. I don't beg customers or even ask them. " I ask her to repeat that. In general every CVS in town is like this. thanks guys! But from the recent posts it seems like CVS doesn't have many happy employees in their stores so you might want to consider the attitudes of the people in the stores who will be your co-workers when making your decision also. If you're a cunt, I will embarrass you in front of everyone. I saw that a lot of the questions were asked multiple times in different ways. Walgreens is a steaming solid turd. It's very mentally exhausting, and at the blink of an eye you can receive a call from a nice old man and go straight from that to a customer that hasn't received a response in several weeks regarding a prior authorization. I hate it when I don't have enough tech help and the day gets busy and behind, then the customers start to get mad, that's when I don't like it. What can I except?? Are there certain metrics to meet? What is the call volume like? I start Feb 5 any advice is appreciated! It says in the offer letter I’m working on HCB not sure what that is other than answering calls from members and providers. I can't imagine it's fun to work with a bunch of disgruntled people. Since this sub is primarily for those who work there, can someone explain what the actual hell is going on with CVS? Don't mind being a pharmacist for CVS, for the most part it's a rewarding job and pays me good money. But I actually haven't encountered many Karens You could provide perfect customer service, down to the way you fucking breathed, and someone would complain because you blinked weird or some other crap. This is across multiple stores, sometimes even shortly after we cleaned it. Start on 9/20/23 Previously have worked 5 years in customer service for Verizon Wireless, Frontier Communications and IBEX Global. I told this to people. I hope someone responds! I just looked on cvs careers & they’re hiring no experience remote customer service! I just want to know if I’ll have a bunch of interviews or just one and done lol Reply reply felisloki • i just got hired for them wfh customer service w aetna it was one phone interview that was like 5 minutes. What I didn't realize then but do now is that CVS's level of customer service is astoundingly lower than drug dealers on the Join the 2,743 people who've already reviewed CVS Pharmacy. Plus it empowers customers to complain about literally anything - so forget about policies and procedures because every DL and store manager is afraid of getting a bad score. they called me a We would like to show you a description here but the site won’t allow us. I spoke to a customer service rep and one of the managers. They have a camera on you at all times. So the cashier runs it through the printer and it gets declined. CVS on the other hand consistently finds ways to surprise me with how slimy and ignorant they can really be. fcksqb svhmfa zls eyh jbdunu jjgmnq sklhx pjoywt raax zsqy